What is most important at PFS? "Open communication with our clients. It's imperative that we share goals, performance, and ideas. That means being clear and concise with the client's borrowers, too. We know we must provide more than just a site visit. Our clients are looking for peace of mind, so it's our job to capture and deliver invaluable information and the empowering data they need to evaluate and protect their assets."
What could improve the industry? "I'd like to see inspection form consolidation. The more inspection form types, the higher development and training costs."
As a world adventurer, you've enjoyed many lunches outside the breakroom. Which are most interesting? "Most interesting or the most important? The most meaningful would be with my daughter. Sitting on the tailgate of our beloved F350 truck. A simple Subway sandwich and conversation. Or eating a PB&J, mixed with a little sand, my daughter and I shivering in our wetsuits, but grinning ear to ear after Mother Nature served up a big dose of fun. Doesn't get any better."
"The most interesting places would be hanging 1,000 feet off the ground in Yosemite or eating fish heads at a village barbeque in Laos. Or a Powerbar and water in Tengboche, Nepal, just feet away from a Buddhist Monastery, with views of the Himalayas in the distance, including Everest, Nuptse, Lhotse and Ama Dablam. I've been lucky!"
What is PFS's best asset? "Leadership. For the past 18 years, I've seen our staff tap into a multitude of abilities. They have faced challenges, improved our process, and helped evolve the industry. I think good leaders focus on what's best for the company, client, and other team members. That's no easy task! But I've seen it consistently. Sure, I'm biased, but the results speak for themselves."
You sound proud. "I believe we truly give our clients more than what they ask from us. There is a strong commitment to 'above and beyond' solutions at PFS. It's palpable and contagious and has helped us evolve with an ever-changing market."
When passing the PFS kitchen, what is the one thing you cannot resist? "There are a lot of things I can't resist! When it comes to food, I definitely inherited my Mom's sweet tooth and the list of favorites is very long. Carrot cake. And ice cream, especially chocolate with peanut butter chunks. I'm definitely not one of those people who doesn't eat carbs, although I've had to take it down a notch as I get older."
Todd Fisher is the Chief Technology Officer at Pacific Field Service. In his position, he provides leadership for the continued development of our innovative, robust, and secure information technology environment. Todd graduated from the University of Lethbridge (Alberta, Canada) and brings 30 years of software development experience to PFS. When he's not writing code, he plays ice hockey (of course), rides his dual-sport motorcycle, and spends time with his wife and daughter.
COO Kevin Clark on Todd: "Smart, funny and professional. If you want creative and well-thought-out solutions, done right, then Todd Fisher is the go-to guy. He has incredible integrity and truly desires our software to be done the right way. Nothing sloppy about Todd's work. Honest, hardworking and polite, but he pushes back when needed — a great quality when you're looking for a better solution to a problem. And the guy is so graceful on ice skates when he's playing hockey. Flawless!