What is most important at PFS? "Open communication with our clients. It's imperative that we share goals, performance, and ideas. That means being clear and concise with the client's borrowers, too. We know we must provide more than just a site visit. Our clients are looking for peace of mind, so it's our job to capture and deliver invaluable information and the empowering data they need to evaluate and protect their assets."
What could improve the industry? "I'd like to see inspection form consolidation. The more inspection form types, the higher development and training costs."
As a world adventurer, you've enjoyed many lunches outside the breakroom. Which are most interesting? "Most interesting or the most important? The most meaningful would be with my daughter. Sitting on the tailgate of our beloved F350 truck. A simple Subway sandwich and conversation. Or eating a PB&J, mixed with a little sand, my daughter and I shivering in our wetsuits, but grinning ear to ear after Mother Nature served up a big dose of fun. Doesn't get any better."
"The most interesting places would be hanging 1,000 feet off the ground in Yosemite or eating fish heads at a village barbeque in Laos. Or a Powerbar and water in Tengboche, Nepal, just feet away from a Buddhist Monastery, with views of the Himalayas in the distance, including Everest, Nuptse, Lhotse and Ama Dablam. I've been lucky!"
What is PFS's best asset? "Leadership. For the past 25 years, I've seen our staff tap into a multitude of abilities. They have faced challenges, improved our process, and helped evolve the industry. I think good leaders focus on what's best for the company, client, and other team members. That's no easy task! But I've seen it consistently. Sure, I'm biased, but the results speak for themselves."
You sound proud. "I believe we truly give our clients more than what they ask from us. There is a strong commitment to 'above and beyond' solutions at PFS. It's palpable and contagious and has helped us evolve with an ever-changing market."
When passing the PFS kitchen, what is the one thing you cannot resist? "There are a lot of things I can't resist! When it comes to food, I definitely inherited my Mom's sweet tooth and the list of favorites is very long. Carrot cake. And ice cream, especially chocolate with peanut butter chunks. I'm definitely not one of those people who doesn't eat carbs, although I've had to take it down a notch as I get older."
Todd Fisher is the Chief Technology Officer at Pacific Field Service. In his position, he provides leadership for the continued development of our innovative, robust, and secure information technology environment. Todd graduated from the University of Lethbridge (Alberta, Canada) and brings 30 years of software development experience to PFS. When he's not writing code, he plays ice hockey (of course), rides his dual-sport motorcycle, and spends time with his wife and daughter.
COO Kevin Clark on Todd: "Smart, funny and professional. If you want creative and well-thought-out solutions, done right, then Todd Fisher is the go-to guy. He has incredible integrity and truly desires our software to be done the right way. Nothing sloppy about Todd's work. Honest, hardworking and polite, but he pushes back when needed — a great quality when you're looking for a better solution to a problem. And the guy is so graceful on ice skates when he's playing hockey. Flawless!
Debbie Mathis serves as VP of Operations at Pacific Field Service. A leadership role with responsibility for the ultimate quality and service of our product. Debbie leads a team of Account Administrators and Quality Assurance specialist to ensure that PFS is exceeding client expectations. Debbie has been instrumental in implementing carefully planned inspection management protocols. These "best practices" are the playbook in which our staff and field network follow in order to ensure that inspections are on-time and decision making information is maximized.
When she is not leading the charge at PacField, Debbie enjoys being a mother and grandmother, as well as, spending time with her husband and high school sweetheart. Debbie enjoys camping with her family, exercising, and challenging herself at local fun runs. Fun facts about Debbie... she does not like her food to touch on her plate, she has a bazillion shoes, and she is determined to spend more time on her paddleboard and less time in the water.
There will never be a "what did she mean" moment after communicating with Donna Sullivan. Clear and concise communication. Period.
Donna Sullivan is responsible for the PFS Vendor Management and our network of Nationwide field representatives. In that role, she has tremendous responsibility for aligning PFS with the right field inspectors that will provide exceptional service and onsite accuracy. Additionally, she is responsible for ensuring that we are getting the best pricing and exceptional performance from our vendor network.
While subscribing to a no nonsense approach with our field network, Donna Sullivan is also fair, loyal, compassionate, and honest. Donna knows firsthand that our field network is the foundation of our service and the product that we provide. She knows that the boots on the ground are an important asset to PFS.
Donna is a true PacField ambassador and frequently is a leader in the PFS team building and holiday celebrations with our Pacific Field Service family.
Donna enjoys family, camping, and kayaking on the many lakes surrounding Northern California.